Erie Insurance provides auto, homeowners and life coverage through their policies. Their auto policy also features first accident forgiveness and their unique diminishing deductible option covers locksmith services – see their rates compare here!
Erie Insurance boasts a low complaint ratio and strong financial ratings; however, some customers have expressed displeasure with unexpected rate increases and inadequate claim settlements.
Coverages
Erie offers standard state minimum auto and home insurance policies as well as specialty policies such as small business property coverage for music teachers, hair stylists and psychologists who work out of their homes. Furthermore, Erie also offers extra features like pet coverage and roadside assistance bundles as well as guaranteed replacement cost on home policies.
Erie Insurance stands out from its competition by offering a rate lock that guarantees your premium will stay the same over three years, regardless of how many claims are filed or your at-fault accidents occur. Furthermore, their first accident forgiveness prevents your premiums from increasing after your first at-fault accident occurs. Their auto package also includes roadside assistance, rental car reimbursement and new vehicle replacement coverage in addition to personal items stolen from your car coverage and a windshield repair discount.
Erie Insurance enjoys outstanding ratings in customer satisfaction studies and boasts a low number of home and auto claims. Furthermore, AM Best awarded it an A+ financial strength rating and gave them above-average scores from J.D. Power customer service surveys as well as being highly ranked by NAIC complaint index rankings.
Life Insurance.net’s life insurance options include term and whole policies; however, they may not be readily available in all states. Term policies can be customized with riders to provide protection from illness, disability and death as well as offer accelerated death benefits that pay either an annual lump sum amount or monthly payments to cover long-term care expenses.
Discounts
Erie offers discounts for both home and auto insurance policies. In addition, this company goes above and beyond industry norms with features such as pet coverage and guaranteed replacement cost coverage on home policies. However, their lackluster mobile app and reports from applicants could turn off potential buyers.
Customers can save up to 15% by bundling both auto and home policies with Erie. Other discounts offered by the company include the loyalty discount for being with them over three years, and safe driving bonuses which ensure your rate stays unchanged after having an accident.
Erie Insurance also offers multi-policy discounts across its motorcycle, home, renters and life products, boasting one of the highest customer retention rates in its industry – over 90% of policyholders choose Erie year after year to remain covered under their policy.
Erie Insurance earned an A+ financial strength rating from AM Best and an above-average customer service score from J.D. Power; however, their auto claims total was close to expected; nonetheless their outstanding ratings, low volume of complaints and affordable rates make Erie an appealing option for drivers; their premiums were significantly less than the top 15 companies.
Customer service
Erie offers auto, home and life insurance as well as commercial business coverage in 12 states across the U.S. The company boasts an A+ rating from AM Best with rates typically lower than competing carriers; customer service agents are highly knowledgeable. Additionally, customer satisfaction has never been higher.
Erie offers an array of financial services beyond insurance policies, such as Medicare Supplement Coverage (Medigap), retirement accounts and annuities. Furthermore, its website hosts a life insurance calculator to assist customers in choosing which policy is right for them and lists independent brokers and agents who can help buy one for them.
Erie Insurance’s claims division utilizes survey feedback to improve customer service. At first, this process was accomplished manually through mail-in surveys which was time consuming and costly; since then they have transitioned to Plum Voice technology which automates surveys with increased response rate by three times! This enables Erie to make quick adjustments quickly while improving CSR interactions.
Erie Insurance has earned numerous awards for their exceptional customer service. Their auto policy goes far beyond standard coverage with features not provided by other companies such as pet injury coverage, roadside assistance, diminished deductibles and an accident forgiveness feature – not to mention customizable policies to meet every driver’s unique needs.
Ratings
Erie provides car insurance policies that cover bodily injury liability, property damage liability, medical payments, comprehensive, collision and uninsured/underinsured motorist. Erie also offers first accident forgiveness, roadside assistance and rate lock features that ensure their rates stay consistent year-over-year; however, their rates only slightly below national average while they don’t offer as many discounts than other insurers do.
Erie Insurance Group not only offers car, home and life policies; they have excellent customer service ratings as well as an intuitive website with tools to help customers shop for policies and manage accounts. Erie is also one of the few insurers to sell home and auto policies through independent agents.
As such, they offer more tailored policies and boast higher customer satisfaction ratings than some of its competitors. Furthermore, it offers unique perks, such as the New Car Replacement Guarantee (where available), which gives you access to an identical new car replacement guarantee should yours become totaled. They also have reduced rates for drivers with at-fault accidents or DUI records, making them a good way to save money as well as offering optional coverages like Accelerated Death Benefit that are not commonly offered elsewhere.
